![]() The advent of Managed Service Providers means that remote desktop connection managers are now integrated into a suite of technician tools that are geared towards accessing the desktops of other companies to fulfill the terms of a support contract. Integration into help desk management systems.Chat facilities alongside screen viewers.Secure connections protected by encryption.Remote control to let the user see what the technician is doing.Screen mirroring to watch the actions of a user.Operating system access for installing software and conducting investigations.Wake-on-LAN to turn on unattended desktops.Some useful features that are now common include: Over the years, demands for more features and stiff competition between vendors have resulted in some very sophisticated remote desktop connection managers. ISL Online A reliable, secure, cloud-mediated remote desktop access service that facilitates communication between devices running Windows, macOS, Linux, Android, iOS, and Windows Mobile.Take Control Useful for IT department technicians or MSP operatives, this remote desktop access system is available in versions for individual freelancers and teams.The technician console is available for Windows, Windows Mobile, macOS, Android, iOS, and Amazon Fire. Splashtop This is a good choice for IT support departments and it is popular with MSPs. ![]()
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